Order
What do I need to prepare to start?
1.Branding Files Your logos in vector files format like .AI, .PSD, .EPS, .SVG or .PDF.
2.Designs Tech packs or if you don’t have them, at least 3 high-resolution reference images in different views or sketches.
3.Artwork Files Files for print, embroidery, notions and packaging must be in a vector file format with dimensions stated.
4.Sizing A size chart of garment measurements for each design. Do note that body measurements can’t be used.
How can I place order?
Please kindly send us your tech packs or just some pictures of the style you are looking for. Our sales team
will reply immidiately and confirm order details with you.
Can I order samples first before bulk order?
Yes, we can order samples for you to check the quality first before making bulk order.
How much do you charge for samples?
Sample charges vary on the design and complexity, it will be easier to get a whole overview of the cost after you submit an order form.
Do you have a minimum order quantity?
We offer flexible MOQs to support brands at different stages of growth.
For sampling, influencer drops, or market testing, we can arrange mini production runs starting from as few as 10 pieces per style.
For bulk production, our standard MOQ starts from 100 pieces per style per color, depending on the design and fabric requirements.
What is your sample time?
Sample generally will be ready in 5-7 days when the fabric and design comments are confirmed.
What is your shipping time?
It takes about 5-7 days to arrive by air, and 30-40 days to arrive by sea. Do note that delivery time varies by delivery methods & location and ocean freight takes longer than air freight for delivery.
What is your bulk order leadtime?
Bulk production usually takes 21 to 35 days once the initial sample is approved. However, the timeline can vary depending on the complexity of the style and whether we are using stock fabric or customized print fabrics etc.
What kinds of payment methods do you accept?
You can make the payment to our bank account, western union, paypal and so on.
What is your shipping methods?
We offer different air & sea freight options to suit your budget or requirement. We use various shipping providers like DHL, FEDEX, UPS & trusted freight forwarders to ship your orders by air or sea freight.
What is your shipping costs?
For shipping rates, please kindly get in touch with us with your address and order quantities details for a custom quote here.
Manufacturing
Can I custom my own design? Can I add my own logo?
Yes, we can do that. Using your own logo is the most popular way we design for our customers. The clearer the logo the quicker we can get a design to you.
Do I need to provide garment measurements?
It will be great if you are able to provide the measurements of the garments to create the samples as it will reduce mistakes due to miscommunication. That will help to reduce lead time and delays as well.
Are the factories you work with ethical?
We only work with carefully selected suppliers that meet our ethical and environmental standards. This gives you the peace of mind that your products are carefully, honestly made – with no chance of potential surprises in the future! By only working with suppliers that we know and trust, we’re also able to ensure very high quality standards.
Do you preshrink the garments?
We preshrink all fabrics before cutting & sewing them for bulk production, to reduce shrinkage to acceptable levels when you received and wash the final product.
Do you offer sourcing services?
We offer sourcing services that can free you from the details of the order process. Our goal is to ensure that
you’re satisfied with the process from beginning to end.
What is the quality control process?
After production is completed, our QC team will conduct professional quality inspection.
The following is the content of our quality inspection:
1. Measurements fall within the acceptable allowance based on the approved graded size chart measurements
2. The fabrics & colours are correct
3.Print / Embroidery / Decoration size & position
4. Defects like stains, tears, holes, discolouration, snags
5. We also check the trims, notions, and labelling position
What is the garment sampling process?
The process for sample-making is:
1.Pattern Development
2.Purchase of fabrics & trims for samples
3.Cut & Sew of sample
4.Printing / Embroidery
5.Quality Control Check
Please note that tech packs have to be finalized and completed before starting on the pattern development.